Frequently Asked Questions

Jobs that you post will not show up in some of the lists on the site, including the Browse Jobs list (because you can't accept a thread assignment from your own job).

In order to view all of your posted jobs, just click on My Jobs and they will appear. To see all the jobs you've worked on, click My Threads.

Ratings can change for a number of reasons. In general, ratings are calculated through a complex formula that takes into account threads taken, submitted, abandoned, approved, rejected, total volume and manager satisfaction. Each time a thread that you have worked on changes status, your rating will change slightly.

In addition, on occasion major changes to your rating can suddenly occur when JobSpooler changes or recalculates the rating systems. This is not common, but will continue to happen during the beta stage.

If you worked on a thread but weren't notified of payment, it is possible that one of the following happened:
1. you did not submit the work within the deadline and another SpoolSmith finished the assignment.
2. you entered data into a webform or uploaded a file but did not finish the submission process by clicking the large submit button on your thread.
3. the thread was sent back for revision but was not completed within the deadline.
4. the thread submission was rejected.

If you require more information, tech support would require the URL of the specific thread you worked on in order to further investigate.

Your job may legitimately require thousands of threads in order to be completed but we are currently capping the threadcount at 1000 per job in order to reduce frivolous use of the system. We are looking at other methods of doing this but for the time being, you can post your job again after the first batch of threads are completed.